Quality Policy

Quality Assured

Synergy Undercarriage Components is committed to delivering engineering design solutions, supply and condition monitoring of undercarriage components for mining size hydraulic excavators and electric rope shovels to a standard that meets or exceeds the requirements and expectations of our customers and all applicable statutory and regulatory requirements.

Certificate No. AU1693

Objectives

Punctual delivery of defect-free products to quoted specifications​

Continued improvement, engagement and certification of the Quality Management System to ISO 9001:2015

Understanding our customers and providing them with the highest quality of service on every engagement. Working in partnership to understand their goals and identifying opportunities for improvement and innovation through reporting, analysis and planning.

Utilising our experience and existing knowledge to provide best practice to our customers.

To have a highly skilled and motivated workforce by attracting competent people, encouraging training and development and creating an environment for our team to excel.

Our Commitment to quality is measured through:

  • Internal audit program
  • Improvement process
  • Staff performance review and Skills Gap Analysis
  • Compliance with quality documentation (i.e. ITP’s)
  • On time delivery reporting and analysis

It is the responsibility of all employees to:

  • Engage in the use and improvement of the Quality Management System
  • Ensure suitability of their skills and competencies to perform job role
  • Uphold Synergy customer service standard on every engagement
  • Identify and record opportunities for improvement and non-conformance